Booking
Terms & Conditions
Booking
Procedure
Active Madeira Ltd follows the booking conditions as set out by
ABTA. The following booking conditions
reflect our commitment to our policy of fair trading and our responsibilities
under law.
Booking
Restrictions
- All participants
of Active Madeira holidays must be at least 12 years old at the time of
booking.
- Bookings
can only be accepted from participants aged 18+.
- All
participants aged between 12-17 must be accompanied for all Active Madeira
activities by their parent/guardian of 18+ years old
- All
participants (parents, if participant is under 17) must sign stating that
to the best of their knowledge they are mentally and physically fit and
healthy at the time of booking.
The ability to swim 25 metres is an advantage but not obligatory
due to life jackets being provided for water activities.
- All
participants must agree to abide by any decision or instruction given by
the Active Madeira Activity Guide/Principal.
- Minimum
groups of four people, to a maximum of six.
Prices
All prices quoted and those shown on your confirmation invoice are in
Pounds sterling. The basic price
includes:
- Self
catered accommodation at ‘A Vigia’ in Arco da Calheta, Madeira as
discribed on www.activemadeira.com.
- Transfers
to and from the airport at Funchal and your accommodation.
- Transfers
to and from each activity
- Two
complimentary evening barbeques.
- Provision
of sea kayaks, mountain bicycles, life jackets, cycle helmets
What’s Not
Included
- Flights
to and from Madeira
- Holiday
insurance
- Food
and drink, accept for two complimentary BBQ’s
- Costs
of entrance fees for tourist attractions and rides during sight seeing
activities
- Excursions
outside of range of Active Madeira activities and personal expenditure
- Taxi
fares
- Passport
and visa charges
- Suitable
clothing for Active Madeira’s multi activities, except life jackets and
protective helmets.
Special
Requests
Special requests are not guaranteed,
but we will always do our best to comply with any such requests, provided they
are made in advance of your departure.
Booking
Confirmation
We require written confirmation that
you would like to book. Email is
sufficient. You will then receive
electronically or by post if preferred a booking form, including our booking
terms and an invoice for your holiday detailing when payment is required. The completed booking form must be sent back
to us along with your initial payment to secure your booking. We confirm our receipt of your payments.
Payment
If you book more than eight weeks
before your holiday, we require a deposit of £150 per person. The balance is then due eight weeks prior to
the first day of your Active Madeira holiday. If you book within ten weeks of
your Active Madeira holiday, we require full payment at the time of
booking. Your holiday may be cancelled
if you fail to meet these conditions, at which point relevant cancellation
charges would apply. We do not send out
a reminder invoice for your balance of payment. We can only accept payment by cheque or bank transfer. Payment
must be made in Pounds Sterling. A security deposit of £250 per party is
required with the balance of payment.
This sum is refundable in full providing there has been no damage or
loss to the accommodation or its contents.
The deposit is refunded by cheque or bank transfer on your return to
your country of residence.
Amendments
to your Booking
If you want to change your booking
details in any way we will try to help you, however we cannot guarantee we will
be able to do this as other bookings may preclude our flexibility. All requests for changes to bookings must be
made in writing in advance of your holiday.
If you change the number of people in your booking, your holiday price
will be recalculated for the new party size and you will be re-invoiced accordingly.
Cancellation
Once your holiday has been confirmed
cancellation charges will apply.
Cancellation charges are dependent upon the length of time prior to your
holiday commencement that the cancellation is made. All cancellations must be notified in writing and sent by
Recorded Delivery to our address.
| Period before holiday
date that letter is received |
Cancellation charge
as a % of the basic holiday cost |
| More than 56 Days |
Deposit (plus any additional administration charges) |
| 29-55 Days |
50% (plus any additional administration charges) |
| 15-28 Days |
75% (plus any additional administration charges) |
| 0-14 Days |
100% |
In addition to the above, if one or
more of your party cancels, we may add a supplement to cover the cost of
under-occupancy of the house. If any
member of your party is unable to travel, no-one else may take their place
without written confirmation of the name change.
Insurance
We strongly recommend that you take
out holiday travel insurance that will include cover for our
multi-activities.
If
We Change Your Holiday
In the unlikely event that we needed
to make any changes to your holiday accommodation, we would notify you in
writing in advance of your departure, providing details of alternative
accommodation of a similar standard and in the same resort. Providing we meet these criteria, you will
have no rights to compensation or free cancellation.
If we were unable to run your guided
activities due to incapacity of our guide, we would offer you the accommodation
at our prevailing accommodation only rate and refund the difference against the
price of your original holiday. Should
you decide not to accept these new arrangements, you may cancel your booking
within 3 days of the notification thereof or within 2 days of the notification
thereof if the departure in within 7 days.
We will then refund all monies paid to us by you. No additional payments will be made.
Our
Liability to You
We accept full liability for
illness, injury or death to yourself or anyone in your party only if it is a
result of negligence by any of our staff while acting in the scope of, or in
the course of their employment with Active Madeira. We will not be liable should you or any member of your party
suffer illness, bodily injury or death through any misadventure arising from an
activity which does not form part of your holiday arrangement with us, but we
will offer general assistance where we can. We will not be held responsible or
liable for any damage to property sustained by participants on an Active
Madeira holiday. We can also not be
held liable due to unusual or unforeseeable circumstances beyond the control of
our Activity Guide/Principal, the consequences of which could not have been
avoided even if all due care had been exercised. We shall not be held responsible for missed flights on return
transfers. Clients must determine and
prepare for their own departure times. Nothing
in this condition shall apply when the service in question consists of your
carriage to and from Madeira, whether it be by air or sea. These obligations and liabilities are
provided by international conventions governing air and sea carriers.
Force
Majeure
We cannot accept liability in any
circumstances where and or/prompt performance of our obligations is prevented
by reason of war, riots, civil strife, terrorist activities, industrial
disputes, natural and nuclear disaster, fire and adverse weather conditions.
Behaviour
You must accept responsibility for
the proper conduct of your and your party. In cases of serious misconduct we
reserve the right to terminate your holiday or aspects of your holiday and if
we do so we shall have no further responsibility to you. If you wilfully damage through negligence the
accommodation or the sporting equipment provided to you for the purpose of your
holiday with Active Madeira you agree to indemnify us against any claim
including cost made against us. In
addition you will also loose all of part of your security deposit paid in
advance of your holiday.
Holiday
Accommodation and Activities
Our descriptions and pictures of the
accommodation and activities are as accurate and up-to-date as possible and are
based on first hand experience. From
time to time we may need to alter some of the routes taken on our activities as
a result of unsuitable weather/sea conditions; general conditions of the terrain
or disruption caused by development/construction work. You should accept that such changes are made
for you safety.
Dispute
Procedure
We are committed to offering you the
best holiday possible, but in the unlikely event that a problem should arise, we
would ask you immediately to contact our Activity Guide/Principal in Madeira so
that we may attempt to resolve the matter on the spot. Failure to notify us in Madeira of any
dissatisfaction within the fixed period of your holiday will exclude our liability
in the alleged cause. If the problem
cannot be sorted out amicably there and then, you must ensure that you detail
your dispute in writing and send it to our UK address at the earliest
opportunity but within 28 days of your return to your country of residence. We will respond to you within 28 days of
receiving your letter and your complaint may be referred to the arbitration
scheme devised for the travel industry by the Chartered Institute of
Arbitrators if the customer wishes. Booking conditions shall not deny the
client the option of taking action in the courts if they so wish.
Active Madeira Ltd - company registration number: 06357805